Professional Standards

Dispute Resolution

As a member benefit, RSAOR offers its members and their clients a vehicle to process ethics complaints and arbitration requests.

Complaints that are brought before the Association give those parties involved an opportunity to be educated about the REALTOR® Code of Ethics and/or the MLS Rules and Regulations.

Contact

Jean Blackburn
RSAOR Professional Standards Administrator
562.860.5656 ext. 103
email: jeanb@rsaor.com

Filing an Ethics Complaint

Complaints can be filed against a REALTOR® member and/or broker of RSAOR by the public. An ethics complaint should be filed when a request to charge a member with a Code of Ethics, Bylaws and/or MLS Rules and Regulations violation.

Reminder, RSAOR cannot assist you in filing a complaint pertaining to the status of a real estate licensee. To file a licensing complaint, contact the California Bureau of Real Estate at www.dre.ca.gov or call 213.620.2072.


Consumer Information www.car.org


Filing an Arbitration Complaint

Arbitration complaints (i.e., complaints requesting money) which involve REALTORS® who belong to the same association are filed at RSAOR where common membership is shared. However, arbitration complaints involving REALTORS® who belong to different associations are filed through the California Association of REALTORS® Interboard Arbitration.

C.A.R. Interboard Arbitration information can be obtained by contacting Monique McCord, C.A.R. Interboard Arbitration Administrator at 213.739.8354.


Mediation

As an alternative to arbitration, RSAOR offers mediation. Mediation is a dispute resolution process whereby a mediator works with you and the other parties to facilitate a mutually acceptable resolution of your dispute. In comparison to arbitration, mediation is usually less adversarial and less formal and the parties are more directly involved in the decision making process to resolve their dispute.